Order cancellation policy

1. Order Cancellation Conditions

Orders can be cancelled within 48 hours of their validation, provided they have not yet been shipped. In this case, you can directly contact our customer service to proceed with the cancellation. If the order has already been shipped or if more than 48 hours have passed since its confirmation, cancellation is no longer possible.

2. Cancellation Procedure

To request a cancellation, please contact our customer service by e-mail or phone, providing your order number, proof of payment and, if necessary, any other information allowing the transaction to be identified.
Our team will process your request upon receipt. If the cancellation is accepted, we will inform you of the decision and proceed with the refund within the allotted time.

3. Refund Procedure

After confirmation of cancellation, we will proceed with the refund within 1 to 5 business days. The refund will be made using the same payment method used for the order (e.g., Visa, MasterCard, ). We are committed to finalizing the process as quickly as possible after validation.

4. Contact

For any questions regarding order cancellation, you can contact our customer service through the following channels:

Store Name: Litrimar chemillau
Email: info@litrimarchemillau.com
Customer Service Number:+33 1 42 72 86 20
Address: 255 Avenue de l'Europe, 12100 Millau, France
Opening Hours: Monday to Saturday, 9:00 AM to 6:00 PM (CET)